Support

Please select a category on the left. Information regarding each topic can be found in the right column.
If your answer cannot be found here, please contact a TouchConvert representative and we will be happy to assist you!

Topics

How to Connect & Login to Facebook

Location: Admin > Settings > Connections

1. Click on the Facebook button. You will be taken to your Facebook login. 

*Note: You do not need to check off "Keep me logged in" when logging in

2. Select from the dropdown the profile you would like to connect to TouchConvert.

3. Login and click "Save."



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How to Connect & Login to Twitter

Location: Admin > Settings > Connections

1. Click on the Twitter button. You will be taken to your Twitter login. 

*Note: You do not need to check off "Remember" when logging in

2. Login and click "Save."



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How to Connect & Login to LinkedIn

Location: Admin > Settings > Connections

1. Click on the LinkedIn button. You will be taken to your LinkedIn login. 

2. Login and click "Save."



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How to Schedule a Social Post

Location: Marketing > Social

1. Click on the social media button you wish to post to.

2. Type your message.

*Note: The character limit appears to the left when posting to Twitter. When copying links, include "http://" in the URL.

3. Click the dropdown to see proposed posts of other non-approvers and other scheduled posts.

4. To clear your message, click "Clear." To post your message immediately onto your social media account, click "Post Now." To schedule the post to go out at a later time, click "Schedule."

5. If scheduling, select the date and time the post will go out. Click "Save."

6. Click the "Edit" icon to edit your post before it goes out.

7. Click the "Post Now" button if you want the post to go out immediately rather than the scheduled time.

8. Click "Trash" if you don't want the post to go out anymore.



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