Support

Please select a category on the left. Information regarding each topic can be found in the right column.
If your answer cannot be found here, please contact a TouchConvert representative and we will be happy to assist you!

Topics

How to Change Your Email

Location: Admin > Settings > Edit Account Info

1. Click the "Edit" icon to the right of your email address to change your email address.

2. Fill in the email address twice. Click "Save."

How to change an email in TouchConvert



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How to Change Your Password

Location: Admin > Settings > Edit Account Info

1. Click "Change Password."

2. Edit your password information. Click "Save."

How to change your password in TouchConvert



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How to Change Your Timezone

Location: Admin > Settings > Edit Account Info

1. Click on the "Edit" icon to the right of the Current Timezone area.

2. Select your location from the dropdowns. Click "Save."

How to change your timezone in TouchConvert



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How to Create a Member Type

Location: Admin > Settings > Member Management

1. To add a new Member Type, click the "Plus" icon to the right.

2. Type in your new Member Type title.

3. Select the features with which that member will have access.

4. Click "Add" to save.

How to create a member type in TouchConvert



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How to Assign a Member Type

Location: Admin > Settings > Member Management

1. Scroll down to the Members area of the screen. You will see each member in your system with a dropdown to the right.

2. Use the dropdown to select each Member's Type.

3. Click "Save."



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How to Delete a Member

Location: Admin > Settings > Member Management

1. Scroll down to the Members area of the screen. You will see each member in your system listed.

2. Check the checkbox next to the name(s) of the member(s) you would like to delete.

3. Click the "Delete Selected Members" button from the top of the list.

How to delete a member from TouchConvert



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